Some Card Payments May Decline
Incident Report for Monzo Bank
Resolved
All card payments are now processing as normal.
Posted Jun 13, 2018 - 10:51 UTC
Update
We’re receiving reports of some card payments not going through — our engineers are currently investigating this. This appears to be only affecting a small number of merchants, so your card should work elsewhere.

We’ll let you know as soon as the issue has been resolved, but please feel free to reach out if you have any further questions or need any help.
Posted Jun 13, 2018 - 10:36 UTC
Update
We are continuing to investigate this issue.
Posted Jun 13, 2018 - 10:34 UTC
Update
We are continuing to investigate this issue.
Posted Jun 13, 2018 - 10:34 UTC
Investigating
We’re receiving reports of some card payments not going through — our engineers are currently investigating this. This appears to be only affecting a small number of merchants, so your card should work elsewhere.

We’ll let you know as soon as the issue has been resolved, but please feel free to reach out if you have any further questions or need any help.
Posted Jun 13, 2018 - 10:34 UTC
This incident affected: 💳 Card Payments.