Response times longer than usual
Update - We are continuing to work on a fix for this issue.
Oct 7, 09:03 UTC
Identified - It may take us significantly longer than normal to reply, as we're seeing higher demand for support than usual. We're really sorry about this πŸ˜”

We'd recommend checking out the Help section, as you might find that you're able to find an answer to your question quicker there.

As ever, if your question's urgent, we'll be back to you as soon as we can. In the meantime, we really appreciate your patience πŸ™
Oct 7, 09:01 UTC

About This Site

We continuously monitor the status of the Monzo Current Account and all related services. If there are any interruptions in service, a note will be posted here.

πŸ“± Monzo App   Operational
πŸ’³ Card Payments   Operational
πŸ’° Inbound Bank Transfers   Operational
πŸ’Έ Outbound Bank Transfers   Operational
πŸ”— Public API   Operational
πŸ’ Live Chat   Degraded Performance
πŸ“¨ SMS Outbound Delivery   Operational
πŸ“¨ SMS Outbound   Operational
πŸ“¬ Email Delivery   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2018
Bank transfer delays
Resolved - We've fixed the issue, and incoming and outgoing bank transfers should now be arriving as fast as they usually do πŸŽ‰

Thanks for sticking with us while we worked on the fix ❀️
Oct 17, 12:53 UTC
Identified - We're seeing issues with inbound and outbound bank transfers being delayed - we’re working hard to fix them πŸ› οΈ

If you've sent a bank transfer that hasn't arrived yet, there's no need to retry as they will appear once we've fixed the issue. Sorry for the trouble this is causing 😞
Oct 17, 12:28 UTC
Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018
Bank transfer problems
Resolved - Bank transfers are now working as expected. Thanks for your patience.
Oct 9, 14:53 UTC
Update - Bank transfers now working as expected. Thanks for your patience.
Oct 9, 14:51 UTC
Monitoring - We're no longer seeing issues with sending or receiving bank transfers, but we'll continue to monitor the situation.
Oct 9, 12:50 UTC
Update - We are continuing to investigate this issue.
Oct 9, 12:23 UTC
Investigating - We're currently investigating problems with sending and receiving bank transfers.
Oct 9, 12:17 UTC
Oct 8, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018
Balance updates may be delayed
Resolved - We've now fixed this and balances should be updating as normal. Thanks for bearing with us and apologies for any inconvenience!
Oct 4, 17:28 UTC
Identified - All payments are working as usual and any transfers or top-ups are available to use straight away - this is only affecting the balance displayed in the app. We are currently working on a fix.
Oct 4, 17:13 UTC
Investigating - We're currently investigating an issue where changes to your balance are not immediately shown in the app. All payments are working as usual, we'll let you know as soon as we've resolved the issue.
Oct 4, 16:54 UTC
Oct 3, 2018

No incidents reported.

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