Monzo Bank Status

All Systems Operational

About This Site

We continuously monitor the status of the Monzo Current Account and all related services. If there are any interruptions in service, a note will be posted here.

📱 Monzo App Operational

💳 Card Payments Operational

💰 Inbound Bank Transfers Operational

💸 Outbound Bank Transfers Operational

💷 Cash Deposits Operational

🔗 Public API Operational

💁 Live Chat Operational

📨 SMS Outbound Delivery Operational

📨 SMS Outbound Operational

📬 Email Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 19, 2019

No incidents reported today.

Jun 18, 2019

Some TfL transactions have been charged twice

Resolved - This incident has been resolved.
Jun 18, 08:53 UTC

Monitoring - TfL have encountered issues with their payment processing systems causing duplicate transactions (some of which have been declined) and declines at ticket barriers.

They and their acquirer have advised us that they will not be able to reverse incorrect transactions; however, we have identified those we believe to be incorrect and reversed them. If you still have a duplicate transaction on your account, it should automatically reverse in 7 days. If you need the money returned urgently, please question the payment through the app and we will be able to assist.

TfL are advising people who are declined at barriers to try an alternative method of payment, such as an Oyster card or a different contactless payment card. We especially recommend users who have received declined transactions to carry an alternative method of payment if intending to travel using TfL today. For more information, see https://tfl.gov.uk/help-and-contact/contact-us-about-contactless
Jun 14, 15:39 UTC

Update - TfL have encountered issues with their payment processing systems causing duplicate transactions (some of which have been declined) and declines at ticket barriers.

TfL are advising people who are declined at barriers to try an alternative method of payment, such as an Oyster card or a different contactless payment card. We especially recommend users who have received declined transactions to carry an alternative method of payment if intending to travel using TfL today. For more information, see https://tfl.gov.uk/help-and-contact/contact-us-about-contactless

We’ll provide further updates when we know more.
Jun 14, 10:44 UTC

Update - We’re seeing some customers receive duplicate charges from TfL, and some users who paid with Apple or Google pay may be seeing declines. We’re working with Mastercard, TfL and their acquiring bank to resolve these.

We’ll provide further updates when we know more.
Jun 13, 22:33 UTC

Identified - We've seen some customers receive duplicate charges from TfL. We're working with Mastercard, TfL and their acquiring bank to resolve these.

We'll provide further updates when we know more.
Jun 13, 19:35 UTC

Investigating - We’re seeing customers receive duplicate charges from TfL. We’re working with Mastercard, TfL and their acquiring bank to resolve these.

We'll provide an update when we know more.
Jun 13, 17:41 UTC

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

Delayed gambling payouts

Resolved - We believe that the very last customers due to receive gambling payouts received them yesterday.
Jun 14, 15:46 UTC

Update - The vast majority of customers have received their delayed gambling payments, but there is still a small number of payments we have not received. We're expecting some payments to arrive tomorrow morning but others may take longer. We're continuing to push for a resolution with the relevant payment providers.
Apr 26, 20:32 UTC

Monitoring - While we we're still confirming, we currently believe that the remaining customers have received their delayed gambling payments overnight. We're verifying that all customers who have contacted us about this issue have now received their payments.
Apr 26, 12:35 UTC

Update - Most customers expecting gambling payouts should now have received their payments.

Unfortunately, we have not received some payouts for particular sites and we're not yet able to confirm when those payments will arrive. We have urgently escalated to the appropriate service provider and we'll continue to push for a resolution for the remaining payments. We will update on estimated time frames as soon as we have more information.
Apr 19, 03:24 UTC

Update - The affected service providers have confirmed that customers impacted by delayed gambling payouts can expect their payments to start arriving overnight and we’re optimistic this will be fully completed by the early hours of Friday morning. We will monitor closely to verify that customers who have been in touch with us receive their money.
Apr 18, 17:02 UTC

Identified - We are aware of delays in gambling payouts made in the last week through several sites that use a common payments provider. We will be working with these sites and their provider to resolve this delay and will keep you updated.
Apr 18, 08:40 UTC

Jun 13, 2019

Duplicate payments for some merchants

Resolved - This incident has been resolved.
Jun 13, 17:45 UTC

Identified - This morning some merchants were identified as submitting duplicate payments. We will be working with these merchants and their banks to refund these payments and will keep you updated.
Jun 5, 01:36 UTC

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.