All Systems Operational

About This Site

We continuously monitor the status of the Monzo Current Account and all related services. If there are any interruptions in service, a note will be posted here.

πŸ“± Monzo App   Operational
πŸ’³ Card Payments   Operational
πŸ’° Inbound Bank Transfers   Operational
πŸ’Έ Outbound Bank Transfers   Operational
πŸ”— Public API   Operational
πŸ’ Live Chat   Operational
πŸ“¨ SMS Outbound Delivery   Operational
πŸ“¨ SMS Outbound   Operational
πŸ“¬ Email Delivery   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 18, 2018

No incidents reported today.

Aug 17, 2018
Resolved - Adding or removing your cards from Apple Pay or Google Pay is now working again πŸŽ‰
Aug 17, 18:53 UTC
Monitoring - There's an issue with adding, removing or managing cards for Apple Pay or Google Pay at the moment. It doesn't affect any cards you've got in there already – they'll work fine. We're working with Mastercard to get it fixed.
Aug 17, 13:46 UTC
Investigating - There's an issue with adding, removing or managing cards for Apple Pay or Google Pay at the moment. It doesn't affect any cards you've got in there already – they'll work fine. We're working with Mastercard to get it fixed.
Aug 17, 12:58 UTC
Aug 16, 2018
Resolved - We have now resolved the issue and all inbound and outbound payments are processing normally. Thank you for your patience and we apologise for any inconvenience.
Aug 16, 17:05 UTC
Monitoring - Inbound and outbound bank transfers are currently delayed while we investigate an issue. Sorry for the inconvenience. We will provide updates shortly.
Aug 16, 16:39 UTC
Resolved - This incident has been resolved.
Aug 16, 16:15 UTC
Monitoring - Delayed transactions should be coming through now. We're continuing to monitor the situation.
Aug 16, 15:58 UTC
Investigating - We’re experiencing problems and top ups, pot transfers and sending money may be delayed. We’re working hard to fix it as soon as we can, and will continue to post updates.
Aug 16, 15:36 UTC
Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018
Resolved - Phone calls are working again πŸ™ŒThanks for bearing with us!
Aug 13, 13:03 UTC
Investigating - We're currently having issues with receiving phone calls for customer support. If you need to get in touch urgently, please contact us via chat in the Help section of the Monzo app
Aug 13, 12:56 UTC
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018
Resolved - Bank transfers are now working normally, and all inbound transfers have been delivered. We'll continue to monitor closely. We're very sorry for the delays that this issue has caused and thank you for your patience.
Aug 4, 22:37 UTC
Investigating - We are seeing significant delays on inbound transfers, but we expect these transfers to be processed today. Customers should not retry transfers into Monzo accounts unless the money has been returned to them.

There are some delays on outbound transfers as well.

We apologise for the inconvenience and thank you for your patience.
Aug 4, 20:43 UTC
Identified - We are again seeing a significant delays on inbound transfers, but we expect these transfers to be processed today. Customers should not retry transfers into Monzo accounts unless the money has been returned to them.

There are some delays on outbound transfers as well.

We apologise for the inconvenience and thank you for your patience.
Aug 4, 19:36 UTC
Resolved - This incident has been resolved.
Aug 4, 19:13 UTC
Monitoring - Bank transfers are now working normally, and all inbound transfers have been delivered. We'll continue to monitor closely. We're very sorry for the delays that this issue has caused and thank you for your patience.
Aug 4, 18:57 UTC
Update - Outbound transfers have recovered and we have processed all delayed outbound bank transfers. If your outbound transfer has not been received, please wait a few minutes before getting in touch with our customer support staff.

We are still seeing a significant delays on inbound transfers only, but we expect these transfers to be processed today. Customers should not retry transfers into Monzo accounts unless the money has been returned to them.

We apologise for the inconvenience and thank you for your patience.
Aug 4, 16:54 UTC
Identified - We've identified that planned maintenance has impacted our ability to send and receive bank transfers in a timely manner. We are monitoring the situation and will provide further updates as soon as we know. Customers should not retry delayed transfers unless they have been returned to the sending account.
Aug 4, 16:29 UTC
Investigating - Some incoming and outgoing bank transfers are currently delayed. Customers should not retry bank transfers unless they have received the money back into their account. We are currently investigating the issue and will provide updates as soon as we know. Thank you for your patience.
Aug 4, 15:45 UTC