Monzo Bank Status

All Systems Operational

About This Site

We continuously monitor the status of the Monzo Current Account and all related services. If there are any interruptions in service, a note will be posted here.

📱 Monzo App Operational

💳 Card Payments Operational

💰 Inbound Bank Transfers Operational

💸 Outbound Bank Transfers Operational

💷 Cash Deposits Operational

🔗 Public API Operational

✉️ Email Support Operational

📨 SMS Outbound Delivery Operational

📨 SMS Outbound Operational

📬 Email Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 25, 2020

No incidents reported today.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

We're experiencing some issues at the moment

Resolved - We’ve resolved issues with the Monzo app, payments and chat. We’re continuing to keep an eye on them.

Response times for your chat may be delayed while we get back to everyone
Feb 20, 03:38 UTC

Monitoring - We’ve resolved issues with the Monzo app, payments and chat. We’re continuing to keep an eye on them.

Response times for your chat may be delayed while we get back to everyone
Feb 20, 03:04 UTC

Investigating - At the moment, we're investigating issues with the Monzo app and chat. You may not be able to log in to the Monzo app, and payments might fail. We're working to fix it as soon as possible. (edited)
Feb 20, 02:07 UTC

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

We've fixed the earlier problems with chat and calls. Everything's back to normal.

Resolved - We are sorry about the inconvenience this may have caused. Everything should be back to normal now.
Feb 14, 15:33 UTC

Investigating - We're currently investigating an issue with chat and calls at the moment and will update the status page as soon as we can.
Feb 14, 15:04 UTC

Feb 13, 2020

Some online card transactions were declining

Resolved - We've been monitoring our card systems since the fix was applied and we are confident that this issue is completely resolved.
Feb 13, 14:09 UTC

Monitoring - All online card transactions are now being processed normally. If you have received an unexpected decline transaction in your feed, it is safe to retry this payment. If you haven't received a decline transaction, please do not retry.

We're sorry for any inconvenience that this may have caused.
Feb 13, 10:57 UTC

Investigating - We’re aware of an issue with some online card transactions declining unexpectedly. We’re sorry about the inconvenience and we are working on a fix.
Feb 13, 10:49 UTC

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.