Monzo Bank Status

All Systems Operational

About This Site

We continuously monitor the status of the Monzo Current Account and all related services. If there are any interruptions in service, a note will be posted here.

📱 Monzo App Operational

💳 Card Payments Operational

💰 Inbound Bank Transfers Operational

💸 Outbound Bank Transfers Operational

🔗 Public API Operational

💁 Live Chat Operational

📨 SMS Outbound Delivery Operational

📨 SMS Outbound Operational

📬 Email Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 18, 2018

No incidents reported today.

Aug 17, 2018

Issues adding and updating Apple Pay and Google Pay cards

Resolved - Adding or removing your cards from Apple Pay or Google Pay is now working again 🎉
Aug 17, 18:53 UTC

Monitoring - There's an issue with adding, removing or managing cards for Apple Pay or Google Pay at the moment. It doesn't affect any cards you've got in there already – they'll work fine. We're working with Mastercard to get it fixed.
Aug 17, 13:46 UTC

Investigating - There's an issue with adding, removing or managing cards for Apple Pay or Google Pay at the moment. It doesn't affect any cards you've got in there already – they'll work fine. We're working with Mastercard to get it fixed.
Aug 17, 12:58 UTC

Aug 16, 2018

Bank transfers are delayed

Resolved - We have now resolved the issue and all inbound and outbound payments are processing normally. Thank you for your patience and we apologise for any inconvenience.
Aug 16, 17:05 UTC

Monitoring - Inbound and outbound bank transfers are currently delayed while we investigate an issue. Sorry for the inconvenience. We will provide updates shortly.
Aug 16, 16:39 UTC

Transactions may be delayed

Resolved - This incident has been resolved.
Aug 16, 16:15 UTC

Monitoring - Delayed transactions should be coming through now. We're continuing to monitor the situation.
Aug 16, 15:58 UTC

Investigating - We’re experiencing problems and top ups, pot transfers and sending money may be delayed. We’re working hard to fix it as soon as we can, and will continue to post updates.
Aug 16, 15:36 UTC

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

Calls to Monzo may not work

Resolved - Phone calls are working again 🙌Thanks for bearing with us!
Aug 13, 13:03 UTC

Investigating - We're currently having issues with receiving phone calls for customer support. If you need to get in touch urgently, please contact us via chat in the Help section of the Monzo app
Aug 13, 12:56 UTC

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

Inbound bank transfers may be delayed

Resolved - Bank transfers are now working normally, and all inbound transfers have been delivered. We'll continue to monitor closely. We're very sorry for the delays that this issue has caused and thank you for your patience.
Aug 4, 22:37 UTC

Investigating - We are seeing significant delays on inbound transfers, but we expect these transfers to be processed today. Customers should not retry transfers into Monzo accounts unless the money has been returned to them.

There are some delays on outbound transfers as well.

We apologise for the inconvenience and thank you for your patience.
Aug 4, 20:43 UTC

Identified - We are again seeing a significant delays on inbound transfers, but we expect these transfers to be processed today. Customers should not retry transfers into Monzo accounts unless the money has been returned to them.

There are some delays on outbound transfers as well.

We apologise for the inconvenience and thank you for your patience.
Aug 4, 19:36 UTC

Inbound bank transfers may be delayed

Resolved - This incident has been resolved.
Aug 4, 19:13 UTC

Monitoring - Bank transfers are now working normally, and all inbound transfers have been delivered. We'll continue to monitor closely. We're very sorry for the delays that this issue has caused and thank you for your patience.
Aug 4, 18:57 UTC

Update - Outbound transfers have recovered and we have processed all delayed outbound bank transfers. If your outbound transfer has not been received, please wait a few minutes before getting in touch with our customer support staff.

We are still seeing a significant delays on inbound transfers only, but we expect these transfers to be processed today. Customers should not retry transfers into Monzo accounts unless the money has been returned to them.

We apologise for the inconvenience and thank you for your patience.
Aug 4, 16:54 UTC

Identified - We've identified that planned maintenance has impacted our ability to send and receive bank transfers in a timely manner. We are monitoring the situation and will provide further updates as soon as we know. Customers should not retry delayed transfers unless they have been returned to the sending account.
Aug 4, 16:29 UTC

Investigating - Some incoming and outgoing bank transfers are currently delayed. Customers should not retry bank transfers unless they have received the money back into their account. We are currently investigating the issue and will provide updates as soon as we know. Thank you for your patience.
Aug 4, 15:45 UTC