Monzo Bank Status

Duplicate Transactions

Update - Most of the duplicated payments have now been refunded. We're working with the merchants and their banks to refund the remaining payments, and we'll let you know as soon as we have an update!
Sep 7, 18:54 UTC

Identified - This morning some merchants have submitted duplicate payments. We will be working with these merchants and their bank to refund these payments and will keep you updated.
Aug 31, 09:14 UTC

About This Site

We continuously monitor the status of the Monzo Current Account and all related services. If there are any interruptions in service, a note will be posted here.

📱 Monzo App Operational

💳 Card Payments Operational

💰 Inbound Bank Transfers Operational

💸 Outbound Bank Transfers Operational

🔗 Public API Operational

💁 Live Chat Degraded Performance

📨 SMS Outbound Delivery Operational

📨 SMS Outbound Operational

📬 Email Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 25, 2018

No incidents reported today.

Sep 24, 2018

No incidents reported.

Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

Issues adding Apple Pay and Google Pay cards

Resolved - The issues with adding Apple Pay and Google Pay cards are now resolved. Thank you for your patience here.
Sep 21, 22:56 UTC

Monitoring - We're no longer seeing issues with adding Apple Pay and Google Pay cards. We're keeping an eye on our systems to make sure that everything is back to normal. Thank you for your patience.
Sep 21, 22:09 UTC

Update - There's an issue with adding Apple Pay and Google Pay cards at the moment. It doesn't affect any cards you've got in there already – they'll work fine. We're working with Mastercard to get it fixed. Thank you for your patience.
Sep 21, 18:18 UTC

Investigating - There's an issue with adding Apple Pay cards at the moment. It doesn't affect any cards you've got in there already – they'll work fine. We're working with Mastercard to get it fixed. Thank you for your patience.
Sep 21, 16:58 UTC

Platform issues

Resolved - Thank you for your patience, this problem was resolved at 1:30am and everything should be running smoothly now.
Sep 21, 01:31 UTC

Investigating - Some payments may decline. Your feed and balance will not update, and top ups may be delayed. We're working hard to fix it as soon as we can and will continue to post updates
Sep 21, 00:34 UTC

Sep 20, 2018

Bank transfers maintenance

Completed - The scheduled maintenance was completed at 6:20pm
Sep 20, 19:31 UTC

Scheduled - This evening, a third party provider is going to carry out some essential maintenance on their systems which handle bank transfers. During this window, some bank transfers may be delayed by up to 2 hours. All payments will be processed when the maintenance window ends, so there’s no need to retry. Sorry for the inconvenience.
Sep 20, 09:30 UTC

Bank transfers under maintenance

Resolved - Planned maintenance on bank transfers has ended. Customers who attempted an outbound payment between 18:00 and 18:20 and received an error message are advised to try again as the payment will not have gone through. Customers who did not receive any error messages should not attempt outbound payments again as all delayed payments have been processed.
Sep 20, 17:26 UTC

Update - Our third party provider is currently performing scheduled maintenance on our bank transfer systems. Inbound and outbound payments may be delayed for up to 2 hours but all payments will be processed as soon as we have completed maintenance. New outbound payments may fail with a message in the app, and those will have to be retried later. Customers should not retry inbound or outbound transfers if no error message has been presented. Thank you for your patience.
Sep 20, 17:14 UTC

Identified - Our third party provider is currently performing scheduled maintenance on our bank transfer systems. Inbound and outbound payments may be delayed for up to 2 hours but all payments will be processed as soon as we have completed maintenance. Customers should not retry inbound or outbound transfers. Thank you for your patience.
Sep 20, 17:02 UTC

Monitoring - Our scheduled maintenance window on inbound and outbound bank transfers begins in 40 minutes.

Our third party provider is going to carry out some essential maintenance on their systems which handle bank transfers. During this window, some bank transfers may be delayed by up to 2 hours. All payments will be processed when the maintenance window ends, so there’s no need to retry. Thank you for your patience here.
Sep 20, 16:20 UTC

Sep 19, 2018

No incidents reported.

Sep 18, 2018

Balances taking a while to update

Resolved - Everything should be back up to full speed. Please let us know if you see any further delays to your feed or incoming/outgoing payments.
Sep 18, 18:24 UTC

Identified - We are seeing issues with balances being slow to update when moving money in and out of accounts (bank transfers, transfers to/from Pots, etc.). We've identified the cause and are currently working to resolve this.
Sep 18, 16:54 UTC

Incoming calls are being missed

Resolved - Calls and PIN recoveries are working again - thank you for bearing with us!
Sep 18, 12:33 UTC

Update - We will also be unable to process PIN recoveries until this is resolved.
Sep 18, 12:16 UTC

Investigating - We are currently unable to answer calls to Monzo - we are investigating and working on a fix for this as soon as possible.

If you need to get in touch urgently, please use the in-app chat. We'll let you know as soon as calls are working again!
Sep 18, 12:10 UTC

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

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