Duplicate Transactions
Update - Most of the duplicated payments have now been refunded. We're working with the merchants and their banks to refund the remaining payments, and we'll let you know as soon as we have an update!
Sep 7, 18:54 UTC
Identified - This morning some merchants have submitted duplicate payments. We will be working with these merchants and their bank to refund these payments and will keep you updated.
Aug 31, 09:14 UTC

About This Site

We continuously monitor the status of the Monzo Current Account and all related services. If there are any interruptions in service, a note will be posted here.

📱 Monzo App   Operational
💳 Card Payments   Operational
💰 Inbound Bank Transfers   Operational
💸 Outbound Bank Transfers   Operational
🔗 Public API   Operational
💁 Live Chat   Degraded Performance
📨 SMS Outbound Delivery   Operational
📨 SMS Outbound   Operational
📬 Email Delivery   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018
Issues adding Apple Pay and Google Pay cards
Resolved - The issues with adding Apple Pay and Google Pay cards are now resolved. Thank you for your patience here.
Sep 21, 22:56 UTC
Monitoring - We're no longer seeing issues with adding Apple Pay and Google Pay cards. We're keeping an eye on our systems to make sure that everything is back to normal. Thank you for your patience.
Sep 21, 22:09 UTC
Update - There's an issue with adding Apple Pay and Google Pay cards at the moment. It doesn't affect any cards you've got in there already – they'll work fine. We're working with Mastercard to get it fixed. Thank you for your patience.
Sep 21, 18:18 UTC
Investigating - There's an issue with adding Apple Pay cards at the moment. It doesn't affect any cards you've got in there already – they'll work fine. We're working with Mastercard to get it fixed. Thank you for your patience.
Sep 21, 16:58 UTC
Platform issues
Resolved - Thank you for your patience, this problem was resolved at 1:30am and everything should be running smoothly now.
Sep 21, 01:31 UTC
Investigating - Some payments may decline. Your feed and balance will not update, and top ups may be delayed. We're working hard to fix it as soon as we can and will continue to post updates
Sep 21, 00:34 UTC
Sep 20, 2018
Bank transfers maintenance
Completed - The scheduled maintenance was completed at 6:20pm
Sep 20, 19:31 UTC
Scheduled - This evening, a third party provider is going to carry out some essential maintenance on their systems which handle bank transfers. During this window, some bank transfers may be delayed by up to 2 hours. All payments will be processed when the maintenance window ends, so there’s no need to retry. Sorry for the inconvenience.
Sep 20, 09:30 UTC
Bank transfers under maintenance
Resolved - Planned maintenance on bank transfers has ended. Customers who attempted an outbound payment between 18:00 and 18:20 and received an error message are advised to try again as the payment will not have gone through. Customers who did not receive any error messages should not attempt outbound payments again as all delayed payments have been processed.
Sep 20, 17:26 UTC
Update - Our third party provider is currently performing scheduled maintenance on our bank transfer systems. Inbound and outbound payments may be delayed for up to 2 hours but all payments will be processed as soon as we have completed maintenance. New outbound payments may fail with a message in the app, and those will have to be retried later. Customers should not retry inbound or outbound transfers if no error message has been presented. Thank you for your patience.
Sep 20, 17:14 UTC
Identified - Our third party provider is currently performing scheduled maintenance on our bank transfer systems. Inbound and outbound payments may be delayed for up to 2 hours but all payments will be processed as soon as we have completed maintenance. Customers should not retry inbound or outbound transfers. Thank you for your patience.
Sep 20, 17:02 UTC
Monitoring - Our scheduled maintenance window on inbound and outbound bank transfers begins in 40 minutes.

Our third party provider is going to carry out some essential maintenance on their systems which handle bank transfers. During this window, some bank transfers may be delayed by up to 2 hours. All payments will be processed when the maintenance window ends, so there’s no need to retry. Thank you for your patience here.
Sep 20, 16:20 UTC
Sep 19, 2018

No incidents reported.

Sep 18, 2018
Balances taking a while to update
Resolved - Everything should be back up to full speed. Please let us know if you see any further delays to your feed or incoming/outgoing payments.
Sep 18, 18:24 UTC
Identified - We are seeing issues with balances being slow to update when moving money in and out of accounts (bank transfers, transfers to/from Pots, etc.). We've identified the cause and are currently working to resolve this.
Sep 18, 16:54 UTC
Incoming calls are being missed
Resolved - Calls and PIN recoveries are working again - thank you for bearing with us!
Sep 18, 12:33 UTC
Update - We will also be unable to process PIN recoveries until this is resolved.
Sep 18, 12:16 UTC
Investigating - We are currently unable to answer calls to Monzo - we are investigating and working on a fix for this as soon as possible.

If you need to get in touch urgently, please use the in-app chat. We'll let you know as soon as calls are working again!
Sep 18, 12:10 UTC
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018
Bank transfers maintenance
Completed - We've completed our scheduled maintenance on bank transfers. Thank you for your patience.
Sep 10, 16:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 16:00 UTC
Update - Our scheduled maintenance window on inbound and outbound bank transfers begins in 50 minutes.
Sep 10, 15:10 UTC
Scheduled - We’re going to carry out some essential maintenance on our systems which handle bank transfers. During this window, some bank transfers may be delayed by up to 10 minutes. All payments will processed when the maintenance window ends, so there’s no need to retry. Sorry for the inconvenience.
Sep 10, 08:25 UTC
Bank transfers under maintenance
Resolved - We've completed maintenance on our bank transfer systems. All delayed payments have been processed. Thank you for your patience.
Sep 10, 16:13 UTC
Identified - We’re currently performing scheduled maintenance on our bank transfer systems. Inbound and outbound payments may be delayed but all payments will be processed as soon as we have completed maintenance. Customers should not retry inbound or outbound transfers. Thank you for your patience.
Sep 10, 16:02 UTC
Sep 9, 2018

No incidents reported.

Sep 8, 2018
Long support wait times
Resolved - This incident has been resolved.
Sep 8, 00:10 UTC
Update - We are continuing to work on a fix for this issue.
Sep 8, 00:10 UTC
Update - Customer support is really busy at the moment, so it's taking longer than usual to get back to you. We're working really hard to respond as quickly as possible, so please bear with us. Thanks again for your patience!
Sep 5, 11:27 UTC
Update - We’ve significantly reduced the time it will take to speak to our customer support team, but it may still take a short while to get back to your query. Thank you again for your continued patience.
Sep 3, 19:53 UTC
Update - Our customer support team is experiencing wait times that are longer than usual. We are working hard to answer your questions as soon as we possibly can. Thanks so much for your continued patience!
Sep 3, 07:06 UTC
Identified - Our customer support team is experiencing wait times that are longer than usual. We are working hard to answer your questions as soon as we possibly can. Thanks so much for your continued patience!
Sep 1, 10:45 UTC
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