Platform issues

Incident Report for Monzo Bank

Resolved

We've recovered now. Still keeping an eye for any side-effects.

Posted Jan 13, 2026 - 17:36 UTC

We are continuing to monitor for any further issues.

Posted Jan 13, 2026 - 17:15 UTC

We are continuing to monitor for any further issues.

Posted Jan 13, 2026 - 17:08 UTC

We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

Posted Jan 13, 2026 - 17:07 UTC

We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

Posted Jan 13, 2026 - 17:07 UTC

We are continuing to investigate this issue.

Posted Jan 13, 2026 - 15:37 UTC

We've spotted some Platform issues. We're currently investigating the issue.

Posted Jan 13, 2026 - 15:31 UTC

This incident affected: 📱 Monzo App, 💳 Card Payments, 💸 Outbound Bank Transfers, and 💰 Inbound Bank Transfers.