Some card payments were failing
Incident Report for Monzo Bank
Resolved
The Mastercard network had a partial outage starting at 6:05pm that caused some payments to decline. We are seeing card payments succeed as of 7:40pm and Mastercard have told us that the issue has been resolved.
Posted Jul 12, 2018 - 19:18 UTC
Monitoring
The Mastercard network had a partial outage starting at 6:05pm that caused some payments to decline. We are seeing card payments succeed as of 7:40pm, but Mastercard have advised us that they are still working on the issue. We’ll keep you updated as we hear more.
Posted Jul 12, 2018 - 18:47 UTC
Update
Some card payments may fail. There is a problem with the Mastercard network affecting a large number of banks; Mastercard are working to resolve the problem. We'll keep you updated as soon as we hear more.
Posted Jul 12, 2018 - 17:34 UTC
Update
Some card payments may fail. There is a problem with the Mastercard network affecting a large number of banks; Mastercard are working to resolve the problem.
Posted Jul 12, 2018 - 17:33 UTC
Investigating
Some card payments may fail. There is a problem with the Mastercard network affecting a large number of banks; Mastercard are working to resolve the problem.
Posted Jul 12, 2018 - 17:18 UTC
This incident affected: 💳 Card Payments.